If you wish to return your item please ensure it is returned in its original condition with all tags attached within 14 days of receiving your parcel. Please note when trying items on please make sure that you are not leaving perfume, deodorant and make up stains on items.
We offer 1 exchange in which we will send this back out free of charge within the UK. This does not apply to any countries outside of the UK or sale items
Please post back to the address below and make sure you put your invoice in the parcel. We advise to send parcels back recorded delivery so you can track your parcel. Please note, sending your return on a special next day service will not speed up the process of your return.
Refunds will be processed back to the same card used to make the original purchase. Upon us receiving your returned goods, please allow up to 10 working days for the refund to be processed back to your account.
- The item is your responsibility until it reaches us.
- We recommend that you send the parcel using recorded delivery.
- The cost of returning the item to us is your responsibility.
- Store credit expires after 1 year.
The return has to be within 14 days so example if you receive an order on the 1st July then it needs to be returned to us before the 14th July. This is does not apply to pre-order items.
Non refundable items:
- Bikinis and Swimwear can be returned for store credit or an exchange only.
- Any items that are worn, damaged, stained or deodorant marks.
- Please note, we do not accept back any items with the tags and slips removed under circumstances. Please make sure your item is in perfect condition upon arrival as once the tags are removed Moda Minx are not held responsible for the item.
- Headbands are completely unreturnable for hygiene purposes.
- Sale items are returnable for store credit only.
How to exchange your item:
- Please pop a note in the bag upon returning your item explaining what you would like and the return team will deal with this accordingly.
We advise to return parcels second class, signed for via Royal Mail to our PO Box. Please note, other couriers do not deliver to a PO Box which we cannot be held liable for.
Please send the item and the returns form to the following address:
PO BOX 3211
If you have any questions please e-mail us on firstname.lastname@example.org.
Returns for a refund or store credit are completed within 10 working days (exchanges are completed within 7 days). Please note* store credit codes cannot be sold or transferred to third party customers and must be used by the card holder only. Moda Minx cannot be held responsible for any issues with store credit if you choose to disregard this policy.
Sample Sale products are non returnable. These items may come slightly marked from being in the warehouse and through being handmade on the premises. This is reflected in the price and you should be aware prior to purchasing that the items are extremely cheap for a reason. If there is any obvious damage or marks that are unwashable these will be pointed out on the product description. Please do not buy these items expecting them to be in pristine condition like full price stock. They would not be samples otherwise. Once these items are bought they are non returnable.